Refund policy
Every freshie is handmade and scented to order, so all sales are final. If something arrives damaged or wrong, we'll make it right.
Damaged, defective or wrong items
Email support@madeprettybypreslie.com within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a free replacement or a full refund to your original payment method, whichever you prefer. You don't need to send the item back.
What we can't accept
- Returns or exchanges for change of mind, including scent or color preference
- Freshies that have been opened, hung or used, since scented items can't be resold
- Custom orders once you've approved the design proof (see our Custom Order Policy)
- Damage from heat, sun or misuse after delivery (see Freshie Care & Safety)
Natural variation
Because each freshie is hand-poured and baked, color, bead texture and scent strength can vary slightly from the photos. That's part of being handmade and isn't considered a defect.
Cancellations
Email us within 24 hours of ordering to cancel for a full refund. After that, your order may already be in production.
Refund timing
Approved refunds are issued within 3 business days. Your bank may take 5-10 business days to show the credit.